May 22, 20182 minBeyond the customer journey map: designing for behaviour change Journey mapping is the process of taking the insights from customer research and creating a visual representation from that data. It...
Dec 30, 20174 minWhy are doctors frustrated with the digitalisation of healthcare?Today, everything we do is done on a digital device; we attach devices to our bodies, we equip our homes with smart devices, we pay with...
Mar 23, 20175 minExperience design of physical spaces: A human-centred approach Good user experience (UX) design considers how people feel about products and services and caters for their needs – and space design...